I am a highly personable Key Account and Business Development Manager with sound customer facing competencies and have a talent for identifying customer needs and presenting appropriate company product and service offerings. I have the ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. I have expertise in resolving escalated customer service issues and works closely with various teams within an organization to implement new product and service offerings and resolve business issues. I possess certifications in Management Development, Marketing Management, Microsoft Solution Selling, Customer Relationship Management Selling and Enterprise Resource Planning Selling as well as Prosci Change Management certification. I am a professional, honest, motivated person that is continuously committed to delivering the best. I understand and apply new concepts easily and am a natural achiever who thrives on new challenges. My results driven nature assists to manage a number of different projects effectively. It is important for me to add value to an organisation and I strive to provide the best of myself in an organisation.