Looking for a Receptionist for a Lodge in Hluhluwe. Very busy back of house position, handling the entire switchboard and radio activity between all staff members at the Reserve.

This is a permanent live-in position.
Transport to/from leave cycles is own responsibility.
Salary R5000 ctc

Knowledge required:
Hospitality
Environment
The surrounding communities
The country
QuickBooks
Valid South African Drivers licence

Previous experience:
Experience in the service industry especially in dealing with guests and staff
Previous reception experience

Key Outputs:
Processing reservations
Ensure all necessary items are ready & waiting before morning meeting at 8am
Checking guests out or in if needed
Controlling Guest’s bills – making sure they are accurate at all times
Communicating flights and transfers
Guest adventure bookings
Maintain QuickBooks billing systems
Host guests at dinner as per the front of house hosting roster
Ensure all telephone calls and radios are answered timeously
Ensure you are always polite on the radio & telephone
Ensure calls are transferred as requested & that messages are taken properly & passed on to the necessary individuals
Ensure all filing is done daily
All feedback forms are processed on the feedback form spread sheet, if there is no switchboard on duty on that day
Liaise with reservations department on bookings, rates & guest info
Working according to your shift checklist
Accountability for cash and administrative errors
Communicate with staff & other departments about day to day events
Lodge Day sheets – Make sure that all necessary information is on the day sheets & are up to date with the most accurate information
Doing day sheets ahead in order to plan & coordinate
Doing detailed & accurate handovers with co workers
Maintaining telephone billing systems
Documenting staff visitors