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Duane P.

Customer Service Manager

  • Hourly rate: R450 /hr
  • Experience: 24 Years

About Duane

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• A strategic thinker able to maintain a hands-on approach. • An effective, passionate, self-motivated, result driven leader. • A wealth of knowledge and experience in leading and managing customer services, customer care, customer support and experience contact center operations. • Continuously identifying ways to improve and create environments focused on achieving customer-centricity. • Customer experience management through the use of the Net Promoter Score metric • Experience working in international contact center environments and client relationship management. • Sound analytical, problem solving, business management, leadership, customer-centric skills.

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