Hellopeter.com

Hellopeter.com, established in 2000 by its founder Peter Cheales, is the world’s biggest customer service site. The website serves as a platform for customers to freely report on their negative or positive experiences with companies, as well as get these companies to respond. More than 2000 companies are subscribed to the website, which pays a yearly fee in order to be able to respond to reports based on their service or products. However, Hellopeter.com does not allow any negative reports such as being hurtful, racist or slander, and therefore reserves the right to remove any such comments immediately. Hellopeter.com has been around before Twitter and Facebook and is still striving as the number one way that customers utilise to discuss their experiences on a public arena. Since its beginning in 2000, Hellopeter.com has been a popular choice, however it had only been in the year 2005 when the founder, Paul Cheales called in experts in the industry that it finally started to produce satisfactory revenue. The website generates revenue through the subscription fees that companies pay to be able to respond to both positive and negative reports about their services. Peter Cheales and his team worked independently (from home) on the site to ensure that the database is always updated this is to ensure that the correct people are receiving the right messages.