Our client is looking for a Business Process Engineer to optimize and refine business operations, ensuring alignment with organizational goals. This role involves analyzing, designing, and enhancing business processes to improve operational efficiency, reduce costs, and deliver superior service quality. The Business Process Engineer will engage with cross-functional teams to implement data-driven and innovative solutions using advanced process management methodologies.

Key Responsibilities
Process Analysis and Design:
Analyze current business processes to identify areas for improvement.
Develop and document efficient workflows using tools such as flowcharts, process maps, and BPMN.
Create comprehensive process documentation, including detailed process flows, procedures, and work instructions.

Process Improvement:
Drive initiatives focused on optimizing efficiency, reducing waste, and enhancing customer experience.
Apply methodologies such as Lean and Six Sigma to streamline operations.
Identify bottlenecks, inefficiencies, or risks and propose innovative solutions.
Collaboration and Stakeholder Engagement:
Work closely with departments like underwriting, claims, customer service, IT, and compliance to ensure process changes meet organizational objectives.
Present findings, updates, and recommendations to senior management and stakeholders.

Data-Driven Insights:
Analyze data and KPIs to evaluate process performance and effectiveness.
Create reports and dashboards to track and monitor the success of process improvement initiatives.

Change Management:
Facilitate the adoption of new processes through employee training and change management strategies.
Monitor and refine process implementations as needed.

Technology Integration:
Identify automation opportunities and technology enhancements to improve efficiency.
Collaborate with IT to integrate process-related systems and software.
Leverage AI solutions where applicable to enhance processes.

Compliance and Risk Management:
Ensure all process improvements comply with industry regulations and company policies, especially concerning data privacy, underwriting standards, and claims management.

Non-Negotiables
Proficient in process modeling tools (e.g., Microsoft Visio, Bizagi, Lucidchart).
Strong analytical capabilities with experience using data analysis tools like Excel, SQL, Tableau, or Power BI.
Familiarity with workflow automation tools and enterprise systems (CRM, ERP, Claims Management Systems).

Minimum Requirements
4–6+ years of experience in business process engineering, process improvement, or operations management, preferably within the insurance or financial services sectors.
Demonstrated expertise in process mapping and reengineering using Lean, Six Sigma, or similar methodologies.
Experience with AI solutions is an added advantage.
Proven success in leading process improvement initiatives with measurable outcomes.

Job Type:
Contract
Workplace type:
Hybrid
Location:
Cape Town, South Africa
Experience Level:
Mid-Senior level