Call Centre Human Resources Business Partner (HRBP) - Cape Town
R
70 000
per month
Cape Town,
Western Cape
more than 14 days ago
POSITION
Call Centre Human Resources Business Partner (HRBP)
LOCATION
Cape Town
SALARY
R70 000 per month
SUMMARY
Are you ready to lead a dynamic and rapidly growing BPO Call Centre? Be a part of an incredible journey towards success! We are seeking a dedicated professional with extensive experience to lead our client’s talented team and drive operational excellence.
As the Call Centre HRBP, you will play a crucial role in supporting and partnering with our call center operations. You will work closely with leadership to develop and implement HR strategies that align with business objectives and promote a high-performance culture. This role requires a proactive and solutions-oriented individual with strong interpersonal skills and a deep understanding of HR best practices within a call center environment.
RESPONSIBILITIES
Collaborate with call center management to understand business goals and develop HR strategies to support them.
Provide guidance and support on employee relations matters, ensuring fair and consistent application of policies and procedures.
Partner with leadership to identify talent needs and implement effective recruitment and retention strategies.
Conduct regular assessments of employee engagement and implement initiatives to enhance the overall employee experience.
Act as a trusted advisor to employees, guiding career development, performance management, and conflict resolution.
Collaborate with the Learning and Development team to identify training needs and facilitate relevant programs for call center staff.
Analyze HR metrics and trends to inform decision-making and continuous improvement efforts.
Stay abreast of industry best practices and legal requirements to ensure HR policies and practices are up-to-date.
MINIMUM REQUIREMENTS
Bachelor’s degree in Human Resources, Business Administration, or a related field.
Proven experience as an HRBP, preferably in a call center or customer service environment.
Strong knowledge of employment laws and regulations.
Excellent communication and interpersonal skills.
Ability to build strong relationships and influence at all levels of the organization.
Proactive problem solver with a positive and approachable demeanour.
Solid understanding of call center operations and unique HR challenges within this environment.
Call Centre Human Resources Business Partner (HRBP)
LOCATION
Cape Town
SALARY
R70 000 per month
SUMMARY
Are you ready to lead a dynamic and rapidly growing BPO Call Centre? Be a part of an incredible journey towards success! We are seeking a dedicated professional with extensive experience to lead our client’s talented team and drive operational excellence.
As the Call Centre HRBP, you will play a crucial role in supporting and partnering with our call center operations. You will work closely with leadership to develop and implement HR strategies that align with business objectives and promote a high-performance culture. This role requires a proactive and solutions-oriented individual with strong interpersonal skills and a deep understanding of HR best practices within a call center environment.
RESPONSIBILITIES
Collaborate with call center management to understand business goals and develop HR strategies to support them.
Provide guidance and support on employee relations matters, ensuring fair and consistent application of policies and procedures.
Partner with leadership to identify talent needs and implement effective recruitment and retention strategies.
Conduct regular assessments of employee engagement and implement initiatives to enhance the overall employee experience.
Act as a trusted advisor to employees, guiding career development, performance management, and conflict resolution.
Collaborate with the Learning and Development team to identify training needs and facilitate relevant programs for call center staff.
Analyze HR metrics and trends to inform decision-making and continuous improvement efforts.
Stay abreast of industry best practices and legal requirements to ensure HR policies and practices are up-to-date.
MINIMUM REQUIREMENTS
Bachelor’s degree in Human Resources, Business Administration, or a related field.
Proven experience as an HRBP, preferably in a call center or customer service environment.
Strong knowledge of employment laws and regulations.
Excellent communication and interpersonal skills.
Ability to build strong relationships and influence at all levels of the organization.
Proactive problem solver with a positive and approachable demeanour.
Solid understanding of call center operations and unique HR challenges within this environment.
Recruiter: Kelly