POSITION

Client Liaison Officer

LOCATION

Northern Cape (Kimberly)

SALARY

R448 243 per annum

SUMMARY

One of our trusted and prominent medical aid scheme clients seeks to appoint a Client Liaison Officer for their branch in Northern Cape (Kimberley). The successful candidate will provide onsite client services and resolve member and potential member queries.

RESPONSIBILITIES

Support growth strategies and provide a comprehensive service offering throughout the entire cycle of any transactions.
Visit, interact and assist members in Departments and other public service offices as and when required;
Facilitate meetings and one-on-one sessions to resolve administrative issues encountered by members;
Receive Scheme correspondence from members and submit it to the Administrative team daily;
Follow up with members on outstanding information or documents required by the Scheme to finalize business processes;
Assist the marketing service provider at marketing events by attending to member queries;
Attempt to resolve all queries at first contact;
Log all resolved and unresolved queries daily for reporting purposes;
Compile a daily activity report;
Escalate all unresolved queries to the admin team through the team leader daily;
Represent Scheme well at all times in line with the mission, vision and values;
Maintain positive Scheme member and stakeholder relationships;
Facilitate effective communication between members and the Scheme;
Compile weekly, monthly and quarterly activity reports for submission to the Team Leader;
Provide ad hoc information when requested;
Have extensive Scheme and operational knowledge to assist in resolving member queries;
Must have the ability to use a computer and required systems to resolve member queries;
Market the Scheme to potential members and assist in enrolling them on the Scheme.

MINIMUM REQUIREMENTS

Matric (Grade 12) and/ or
A Post-matric qualification will be added as an advantage
At least 1 – 2 years customer background in a call centre or service environment/ customer relations
FAIS Accreditation
Must have a valid driver’s license
Own vehicle (advantageous)
Knowledge of the South African medical scheme industry/ healthcare background (Advantageous)