Our client is seeking a COE and Business Process Manager to advance the organisation’s process excellence, innovation, and delivery standards. This leadership role will focus on embedding process management into the core strategy, improving operational agility, customer experience, and efficiency. The successful candidate will work closely with senior leadership, driving transformative initiatives through a Centre of Excellence (CoE). This includes fostering a culture of continuous improvement, aligning processes with strategic objectives, and ensuring regulatory compliance.

Responsibilities:

Strategic Process Management:
Develop and execute methods to analyse and optimise business processes.
Lead the CoE in designing, implementing, and refining business processes aligned with organisational strategy.
Transition from product-centric processes to customer journey-focused methodologies.
Evaluate and implement new technologies to create innovative, competitive advantages.

Continuous Improvement & Innovation:
Promote a culture of innovation using tools like idea platforms, jam sessions, and hackathons.
Drive initiatives to enhance delivery efficiency, resource utilisation, and operational effectiveness.
Lead digital transformation and process automation efforts to boost productivity and scalability.
Conduct post-project reviews to extract lessons learned for future improvements.

Change Management & Communication:
Oversee transformational change initiatives, applying structured change management approaches.
Develop frameworks and strategies for IT, process, and people transformation efforts.
Ensure effective communication and alignment through multi-channel communication strategies.
Collaborate with HR to integrate change initiatives with broader organisational objectives.

Governance & Compliance:
Implement delivery governance frameworks for cross-functional efficiency.
Ensure compliance with internal policies and regulatory standards in process and project governance.
Standardise Agile and hybrid methodologies, tools, and best practices.

Stakeholder Engagement:
Build relationships with key stakeholders, ensuring alignment of processes with business goals.
Communicate the vision for process transformation across all levels of the organisation.

Process Automation & Documentation:
Design automated solutions for routine tasks and develop smart workflows integrating human and machine tasks.
Ensure accurate documentation of all business processes for ease of understanding and execution.

Performance & Budget Management:
Establish KPIs for tracking process improvements and their impact.
Oversee the department's budget, ensuring alignment with strategic priorities and ROI maximisation.

Skills and Competencies:
Stakeholder management: Build collaborative relationships across the organisation.
Strategic thinking: Develop and align processes with long-term business goals.
Innovation leadership: Drive creativity and process improvement initiatives.
Change management: Successfully manage complex organisational transformations.
Governance and compliance: Implement and monitor frameworks ensuring adherence to standards.

Qualifications:
Bachelor’s degree in Business Administration, Management, Information Systems, or a related field.
A Master’s degree or MBA.

Experience:
10+ years of progressive experience in business process leadership roles.
5+ years in a management position with a strong focus on innovation and transformation.
Proven track record in planning and organising resources within a dynamic environment.