Collection Agent - Cape Town Verfied

R 6 500 per month Cape Town, Western Cape Cape Town, Western Cape more than 14 days ago 06-02-2025 11:11:42 AM
Our client in the financial services industry based in Wynberg Cape Town is looking for Collection Agents.

LOCATION

Wynberg Cape Town

SALARY

R6 500.00 CTC Per Month

RESPONSIBILITIES

Customer Contact: Initiate outbound calls to customers with overdue accounts to discuss payment obligations, overdue balances, and potential resolutions.
Payment Negotiation: Work with customers to negotiate payment plans or settlements that align with their financial situation and the company’s policies.
Account Management: Monitor and manage a portfolio of delinquent accounts, ensuring that appropriate follow-up actions are taken on time.
Record Keeping: Accurately document all interactions, payment agreements, and account statuses in the company’s collections management system.
Problem Resolution: Address and resolve customer disputes or concerns regarding their accounts, providing clear explanations and solutions.
Compliance: Ensure all collections activities comply with company policies, industry regulations, and legal requirements, including maintaining customer confidentiality.
Performance Metrics: Meet or exceed individual and team targets, including recovery rates, call handling time, and customer satisfaction.
Skip Tracing: Utilize various tools and methods to locate customers who have become unresponsive, ensuring due diligence in collection efforts.
Team Collaboration: Collaborate with other departments, such as Customer Service and Legal, to address complex cases or escalations.
Continuous Improvement: Participate in training sessions and workshops to stay updated on best practices, regulations, and company policies.

MINIMUM REQUIREMENTS

Grade 12
Clear credit and criminal record
Previous experience in collections, customer service,
or a call centre environment, preferably within the financial services sector.

SKILLS AND ATTRIBUTES

Communication Skills: Excellent verbal and written communication skills, with the ability to handle difficult conversations with tact and professionalism.

Recruiter: Kelly