POSITION:

Customer Care Specialist/ Internal Sales SAP

SALARY:

R360 000 TCTC

LOCATION:

MIDRAND

SUMMARY

As a vital member of our dynamic Customer Care Team, you will engage with customers through inbound phone and email channels, handling quotes, sales orders, and general sales and customer service inquiries.

Additionally, you will play a key role in outbound contact campaigns to generate new sales orders and leads. Your responsibilities will also extend to assisting with logistics, inventory control, and purchase order processing.

RESPONSIBILITIES

Provide accurate and timely responses to customer requests for quotes
System entry of sales orders
Respond to general customer inquiries
Conduct outbound customer contact as part of sales campaigns
Handle customer complaints with professionalism
Adhere to agreed processes and quality systems
Perform debtor’s and creditors functions
Process purchase orders
Assist with logistics and inventory control

MINIMUM REQUIREMENTS

Advanced expertise in SAP
Significant time working as part of a customer care/service team handling sales-related customer contact via telephone and email
Complaint handling experience
Confident in engaging with customers via phone and email
Accurate data entry skills
Handle multiple phone/email queries per day