Our client is looking to employ a Head of Client Retention.

RESPONSIBILITIES
• Set sales targets for the retention team and ensure execution /delivery.
• Work closely with other departments
• Oversee the planning /execution of client experience projects –
• Consistently achieve monthly, quarterly and annual growth, funded, revenue and other relevant performance targets.
• Manage the retentions pipeline tightly to meet and exceed monthly/quarterly sales targets
• Identify, address, and resolve concerns / queries within the business turn-around times required.
• Manage your team to ensure that they achieve monthly/Quarterly/ yearly targets
• Propose changes to processes /tech which impact the client P
• Prepare regular reports of progress/ forecasts to Exco.
• Implement ongoing hands-on upskilling within the team and build and retain talent.
• Work cohesively with a cross-functional team.
• Influence stakeholders, processes /Salesforce builds to deliver on client experience objectives

REQUIREMENTS:
• Bachelor’s degree in business /marketing / a relevant and related field.
• 5 years of experience in a sales, account management, client retention / Financial services/ SME Industry
• 2 years of experience in leading a sales and/or client facing team where client experience and sales targets was a key metric.
• Extensive knowledge of sales and account management principles and processes.
• Proficient in MS office/ any CRM software (Salesforce advantageous)
• Knowledge of and experience in implementing client experience best practices and methodologies.