Position Description

Title: ICT Operations Manager
Reporting to: CEO
Location: Randpark Ridge

Position Purpose:

IT OPERATIONS MANAGER required for our client based in Randpark Ridge to ensure the seamless execution of the company’s operational processes and service delivery, both internally and externally. This role encompasses overseeing project implementation, resource management, and the maintenance of service standards. The Operations Manager plays a critical role in aligning operational strategies with company’s overall objectives and fostering organisational efficiency

Minimum Requirements:

• Bachelor’s degree in Business Administration, Operational Management, or a related field
• ITIL Qualification
• Project Management Qualification
• Master’s Degree (Preferred)
• Proven 8+ years’ experience in operations management within the ICT sector.
• Demonstrated leadership in managing multi-disciplinary teams and complex projects.
• Experience in service delivery, resource optimisation, and vendor relationships
• Comprehensive knowledge of ICT infrastructure, storage solutions, Client solution and cloud services.
• Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements.
• Exceptional project management and resource allocation skills.
• Knowledge of government tender processes and compliance standards

Duties and Responsibilities and Performance Outcomes:

Leadership and Strategic Alignment

• Develop and implement operational strategies aligned with the company’s goals.
• Serve as the primary point of accountability for operational performance.
• Collaborate with the Managing Director to set and achieve key performance indicators (KPIs).

Service Delivery

• Oversee project execution, ensuring timely delivery and client satisfaction.
• Maintain high standards of service delivery through robust quality assurance processes.
• Optimise processes to enhance operational efficiency.

Resource and Team Management

• Manage and allocate resources effectively to meet project and client requirements.
• Lead, mentor, and develop operational staff, promoting a high-performance culture.
• Conduct regular performance evaluations aligned with the organisation’s policies.

Client and Vendor Relationship

• Build and maintain strong vendor partnerships to ensure access to cutting-edge technology.
• Act as the escalation point for client issues, ensuring resolution and satisfaction.
• Represent the company in operational negotiations and strategic vendor engagements.

Risk Management

• Ensure adherence to industry regulations, government tender requirements, and company policies.
• Identify and mitigate operational and project risks to safeguard organisational integrity.

Reporting

• Prepare monthly and quarterly operational performance reports for the Managing Director.
• Track key metrics, such as project timelines, service quality, and resource utilisation.
• Provide insights on operational trends and areas for improvement.

Training

• OEM Certification Requirements:
– Ensure that team members complete all mandatory Original Equipment Manufacturer (OEM) and OSM certifications, including but not limited to Dell, HP, Huawei, Lenovo, Veeam, and Nutanix.
– Regularly update knowledge on product portfolios and services through vendor training programs.
– Collaborate with vendors to identify training opportunities for new and emerging technologies.
• Internal Training:
– Facilitate training on internal processes, compliance standards, and internal strategies.
– Ensure team proficiency in using tools and other platforms to support the environment.

Budgeting

• Develop and manage the annual operations budget, ensuring alignment with organisational goals.
• Monitor operational expenditures to ensure budget compliance.
• Collaborate with the finance team to prepare accurate forecasts and cost analyses.

Accountability

• Directly accountable to the Managing Director for operational, project outcomes and strategic initiatives.
• Ensure compliance with standards and achievement of operational and project KPIs.

Skills Required:

• Excellent communication skills, both verbal and written
• Strong people management skills
• Ability to work unsupervised
• Good time management and priority management
• Team player
• Good understanding of technical IT concepts
• Ability to plan all logistics and resources required for a number of simultaneous projects
• Proven ability to identify and manage risks
• Ability to work under pressure
• Self-motivated
• Strong problem solving and troubleshooting skills

Package on Offer:

• Negotiable based on qualifications and experience