Duties & Responsibilities
This role is focused on, but not limited to
servicing broker requests, including enquiries.

Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
Dealing with general insurance and policy specific enquiries;
Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
Assisting to resolve all insurance queries within required timeframe and compliance requirements;
Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
Undertaking to adjust premiums in line with new asset values;
Managing client expectation on expected turnaround times for submitted requests;
Adhering to underwriting criteria and regional requirements;
Assist with profiling the client with the best suitable product and underwriting criteria;
Advising brokers to ensure that we meet with clients' needs in terms of the correct cover and product;
Assisting in implementing solutions for improvement; and
* Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

Desired Experience & Qualification
Matric / Grade 12

Experience
RE5 would be an advantage
MUST have a CLEAR Credit and Criminal record
Package & Remuneration
ONLY applicants that are currently living in Johannesburg will be considered!
MUST have a CLEAR Credit and CRIMINAL record!
Insurance experience!