We’re urgently seeking an L2 Technical Support Consultant – 6 Months Contract who is immediately available. The primary purpose of this role is to function as a second-level Support Consultant in the Support Services Hub within the Technical Services Department, resolving technical issues relating to the company’s products/services.

Package & Remuneration

Salary: R16000 per month
6 months contract – with ext – project-based
Shift work – weekends one in and one out
Cal Centre Operates from 7am until 10pm
Based on Sandton – office based
Monday to Sunday 2 days off
MUST have Linux experience & qualification:

N+/A+ certification

Duties & Responsibilities

Monitoring and estate reporting
Responsible for supporting all products on the monitoring platforms and maintenance of accurate data
Generating Statistical Reports
Product configuration
Configuration of products for specific solutions within SLA’s.
Update configurations for estates and distribute updated documents
Escalations and engagement
Respond to and action requests from business partners
Manage and respond to 2nd level escalations within SLA’s.
CRM call logging and follow through with support processes
Technical Training
Provide technical and problem-solving training on XLink products/solutions to internal and external support teams

Other Responsibilities:

Knowledge and support of all XLink and Vodacom products and solutions
Backup to Operations Support team in case of resource shortage

Desired Experience & Qualification

Linux experience & qualification
N+/A+ certification
3 to 5 years of technical experience in the relevant field