Duties & Responsibilities
Key Responsibilities:

Payroll Processing & Compliance
Supervise and manage the end-to-end payroll process, ensuring accuracy and compliance with local labor laws and company policies.
Verify employee work hours, overtime, bonuses, and deductions before processing payroll.
Ensure payroll taxes, social security contributions, and other deductions are correctly calculated and submitted on time.
Prepare and submit government-mandated payroll reports.

Employee Support & Issue Resolution
Address payroll discrepancies and resolve employee payroll concerns in a timely manner.
Assist employees with payroll-related inquiries, including tax deductions, salary adjustments, and benefits.
Ensure proper handling of payroll adjustments for new hires, promotions, terminations, and other employment changes.

Process Improvement & Systems Management
Maintain and update payroll software, ensuring accurate recordkeeping.
Recommend and implement improvements in payroll processes and systems for increased efficiency.
Ensure payroll records are maintained securely and comply with data protection laws.

Team Leadership & Collaboration
Supervise and train payroll staff, ensuring high standards of accuracy and efficiency.
Work closely with HR and Finance teams to align payroll with company policies and budgeting requirements.
Conduct performance reviews and provide guidance to the payroll team.

Qualifications & Requirements:

Financial / Payroll Diploma or Certificate advantageous
* Fluent in English

Experience & Skills:
* Minimum of 5 years' experience in a payroll supervisory role in a medium to large organization
* Telecoms experience an advantage
* Advanced knowledge of Excel
* Payroll Processing Skills
* Financial systems skills - Payroll Systems, Oracle and any other related ERP, etc.
* Communication skills and interpersonal skills
Strong leadership and communication skills.

Preferred Skills:
Experience with [specific payroll software, e.g., ADP, Workday, SAP].
Certification in payroll processing (e.g., Certified Payroll Professional - CPP) is a plus.
Experience in [industry-specific payroll processing, e.g., healthcare, retail, manufacturing].
Collaboration (Formal and Informal Relationships)

Direct Reports

Key stakeholders:
Core Delivery Team - HR Team, Finance Operations
Finance Operations - Financial GL Reporting Team
Financial Planning & Analysis - Management Reporting
Senior Leaders - AP Manager, Head of Finance Operations, General Manager: Finance Operations/Shared Services
Group and other THE CLIENT Business Unit Stakeholders - THE CLIENT Executives, THE CLIENT Group