Position Description

Title: Personal Lines Underwriter
Industry: Insurance
Reporting To: Motor Claims Manager
Location: Bedfordview

Summary:

PERSONAL LINES UNDERWRITER required for our client in Bedfordview to evaluate the risk of insuring a particular person/ asset/ building/ business. The Underwriter is responsible for accepting liability and setting the appropriate premium pricing for the insurance policy. The Underwriter would furthermore decline unfavourable risks in accordance with the prescribed underwriting guidelines and policy wording. The Underwriter will be responsible for doing daily amendments to client’s existing cover, as well as processing monthly/annual renewals of policies

Minimum Requirements:

• Matric (Grade 12)
• FETC (Further Education & Training Certificate) in Short Term Insurance – NQF 4 (150 credits) (highly advantageous)
• Computer literate – Microsoft Word, Excel and Outlook
• Exposure to, or work experience, on the TIAL Operating System (System A) (highly advantageous)
• Sound knowledge and understanding of relevant short term insurance policy wording (Multimark III and/or Personal Lines)
• Minimum one year relevant work experience in short term insurance underwriting (Personal Lines Products)

Duties and Responsibilities:

• Endorsements/ Amendments on existing policies
• Perform broker productivity on all brokers with outsourced/ binder agreements
• Attending to all Broker queries within prescribed SLA’s and turn-around times
• Action Renewals (monthly/ annually)
• Requesting VAR Surveys on new business and/ or existing business upon renewal stage and consider all relevant Risk Requirements in order to make informed underwriting decisions
• Processing Corrective action based on claims history
• Process cancellations in accordance with internal operating procedures and time frames
• Endeavor to retain business wherever there is a risk of losing a client
• Providing quotes on existing policies upon a broker’s request for the addition/ removal of an item/asset
• Disciplined management of daily dairy system
• Ensure that manual and electronic filing system is in place and maintained and ensure processed documentation is filed appropriately
• Respond timeously to email and telephonic messages
• Ensure that accurate record is kept of all new matters received in the department
• Ensuring that all deadlines are met and that SLA’s and Standard Operating Procedures are adhered to

Competencies Required:

• Effective Communication skills (Email and Telephonic Etiquette)
• Ability to effectively handle conflict/ irate client
• Effective numerical skills and ability to think analytically with good attention to detail
• Solution based thinking
• High levels customer service orientation
• Logical thinking with good ability to work through “noise”
• Ability to perform without or with limited supervision
• Ability to use own initiative when dealing with ‘out of the ordinary’ scenarios
• Ability to be flexible and adaptable to change
• High levels of self-perception (confidence, self-empowerment, optimism, self-respect)
• Effective Time management skills
• Demonstrate high levels of accountability
• High levels of stress tolerance
• Ability to build value adding interpersonal relationships with colleagues, managers and brokers
• Ability to work well within a team

Package on Offer:

• Highly negotiable based on qualifications and experience