Sales Manager

Location: Woodstock, Cape Town
Salary: R660k per annum + commission

About the Role:
Opportunity available for a Sales Manager at a leading Safari Company planning luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands. As the Sales Manager, you will be at the forefront of shaping our travel offerings through driving revenue by leading and motivating a team of sales consultants. The Sales Manager is responsible for developing a strong sales team, ensuring seamless service delivery and monitoring performance to guide and support sales consultants to achieve their key performance indicators.

Requirements:
Matric and Relevant Tertiary Qualification in Travel and Tourism
Minimum 5 years' experience in Sales Management within Travel and Tourism
High client centricity, with excellent people management and leadership skills
Strong communication and relationship-building abilities
Results-driven along with analytical and strategic thinking skills
Salesforce software advantageous
Google Suite advantageous
Budget management experience advantageous

Responsibilities:
Monitoring critical metrics and evaluating the performance of teams and individuals
Identifying growth opportunities or knowledge gaps within the sales teams and designing personal development plans for individuals
Managing strategic departmental goals - the achievement of annual preferred supplier override agreements
Developing and overseeing the implementation of repeat and referral reactivation
Driving sales through constant coaching, motivating and feedback
Developing and maintaining best practices and continually updating and recording processes
Producing summary and bi-directional reporting and highlighting trends in sales team data
Ensuring the sales team remains motivated and the company culture and values are promoted
Carrying out periodic performance management reviews on the team (quarterly or other)
Overseeing operational capacity including the scheduling of leave cycles, shifts and absentees to enable optimal operations at all times
Acting as the first level in vetting and resolving client and supplier service issues
Supervising and ensuring fulfilment of administrative tasks
Managing the entire client service cycle
Reviewing sales communications to ensure compliance with brand tone
Monitoring initial client contact, response time and content
The active inclusion of sales tools (discounts, specials etc) during the quotation process
Supervision of touch points from booking to post-travel
Oversee post-travel client feedback and build relationships
Communication & content production, trade shows and any other responsibilities as designated by management
Collaborating with the Product Team to plan educational requirements, capacity and site inspections
Collaborating with the Marketing team for newsletters and content creation
Preparing weekly sales meetings with sales team including setting of agenda, collating and analysing data and preparing all relevant information
Preparing weekly and monthly team performance reports against targets to the Head of Sales