Duties & Responsibilities
Work with existing processes and procedures in such a way that operational efficiencies and performance are enhanced
Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
Work consistently according to standard operating procedures within customer experience contact centres
Recommend from time to time a way of work that will improve customer experience customers
Ensure that all requests, queries and complaints are accurately analysed, recorded on the system, followed up, dealt with and completed with the appropriate feedback given to the end user
Ensure accurate and timeous logging of all queries relating to the Indirect Partner Support Helpdesk
Differentiate between different types of clients and apply appropriate policies and procedures

Desired Experience & Qualification
Minimum of 3-year diploma/degree in IT/I.S
ITIL
Global Experience Standards
Minimum of 2 years experience in the area of specialisation; with experience in working with others
Experience working in a small to medium organization
B2B service model knowledge an advantage

Salary: R130 per hour (8 hours a day) - non-negotiable
Monday to Friday (Sometimes overtime will be requested for after 5 and weekends)

Contract: 6 months
Location: Century City