Primary Responsibilities:

Server Administration & Support:
Responsible for the administration, support, and optimization of server infrastructure, ensuring alignment with Service Level Agreements (SLAs).
Provide professional server support that meets and exceeds customer expectations in all aspects of server management.

Server and System Management:
Install, configure, and provide ongoing support for Microsoft Operating Systems.
Configure, design, and support Hyper-V and VMware clusters.
Design, support, and configure Anti-Virus solutions (preferably Trend Micro, Symantec, or McAfee).
Administer and support security architectures, including Backup solutions like NetBackup and Backup Exec.
Operate related server, software, LAN, and WAN equipment to ensure smooth operational flow.
Conduct system analysis and integration, providing practical solutions and improvements as necessary.

Technical Expertise:
Expertise in IT infrastructure management, particularly in Industrial IT (OT) environments.
Strong proficiency in Active Directory Domains, including architecture, support, and maintenance.
Advanced knowledge in Anti-Virus solutions and related support protocols.
Manage and support security software, licenses, and system access permissions.
Perform routine system installations and troubleshooting with minimal supervision.

Problem Solving & Incident Management:
Troubleshoot and resolve complex hardware, software, and network problems efficiently.
Ensure rapid response to incident management, including escalation of complex queries.
Analyze data trends and propose proactive solutions to address recurring incidents.

Reporting & Governance:
Validate, publish, and track progress on server metrics, dashboards, and performance reports for the assigned region/site.
Ensure compliance with governance frameworks by validating actions and following up on closure.
Contribute to Project Governance and Validation, ensuring timely issue analysis and resolution.
Manage and provide feedback on performance & delivery issues, ensuring adherence to timelines.
Documentation & Training:
Develop and maintain documentation related to procedures, standards, and activities.
Produce technical and architectural documentation to agreed quality standards.
Provide the necessary user documentation and assist in creating training materials for technical staff and users.
Lead technician training, skill transfers, and ensure ongoing knowledge sharing across teams.
Client & Vendor Management:
Serve as the Single Point of Contact (SPOC) for server support in the designated area.
Build and strengthen client relationships, attending meetings as required.
Monitor, track, and control site server priorities to ensure high-quality OT customer service.
Liaise with vendors and suppliers to maintain strong contractual relationships and ensure high service levels.

Operational Technology (OT) Services:
Ensure OT server support services align with agreed SLAs and operating procedures.
Oversee and participate in Problem Management for P1/P2 incidents and proactively manage recurring issues.
Perform scheduled OT operational tasks in accordance with the company IM Operating Model.
Manage OT infrastructure risks, such as identifying single points of failure and end-of-life infrastructure.
Coordinate OT Monthly performance reviews and contribute server-related content for SLA reports.

Risk Management & Continuous Improvement:
Identify potential risks in OT server infrastructure and propose mitigation plans.
Drive service improvement initiatives based on data trend analysis and feedback from OT users.
Ensure a proactive approach to the maintenance and housekeeping of OT server environments.

Change Management & Automation:
Implement effective OT change management processes for infrastructure or system changes.
Contribute to identifying and driving automation opportunities for enhanced service delivery and process efficiency.

Team Support & Resource Development:
Coach and develop OT resources, ensuring skill development and efficient operation.
Perform administration tasks that contribute to operational efficiency and effective resource management.
Actively participate in daily, weekly, and monthly operational meetings, ensuring alignment with customer and internal expectations.

Availability & Support Coverage:
Perform standby duties to ensure 24/7 server support coverage.
Maintain professionalism and appropriate behavior when interacting with IT/OT personnel, clients, and vendors.
Ensure the workplace is clean, orderly, and conducive to productivity.

Key Skills & Qualifications:
Extensive experience in Microsoft Operating Systems installation, configuration, and support.
Strong knowledge of VMware, Hyper-V, and backup solutions.
In-depth understanding of Active Directory Domains, Anti-Virus solutions, and Security Architectures.
Proficiency in IT infrastructure management, especially in Industrial IT and OT environments.
Experience in documentation, reporting, and providing user training.
Strong problem-solving skills with the ability to troubleshoot complex issues across multiple domains.
Familiarity with ITIL frameworks, change management, and incident management processes.
Excellent client-facing and vendor management skills.
Ability to manage risks and ensure infrastructure stability and availability.
Demonstrated ability to develop and improve server-related processes and solutions.

Location:
Limpopo
Workplace Type:
Hybrid
Job Type:
Contract
Experience Level:
Intermediate – Senior