Are you an experienced Solution Product Manager with a strong engineering foundation? Do you thrive at the intersection of innovation, strategy, and technical execution? If you’re ready to take ownership of game-changing products in a dynamic and collaborative environment, this role is for you!.

Our client is looking to employ a Solution Product Manager / Client Process Design Lead based in Sandton

RESPONSIBILITIES
Client Journey/Process Optimisation
Enhance Client Journey
Feedback Collection
Journey Mapping
Data Analysis
Process Improvement
Collaboration and work with cross-functional teams
Continuous Improvement
Client Experience and Process Analytics
Own the digital client journey
Use data analytics to extract useful or actionable information
Related to the client digital experience, conduct ongoing research into emerging market trends
Use data analytics to track client satisfaction metrics
Develop and monitor KPIs for client experience, identifying areas for improvement and growth
Collaboration
Act as a client advocate within the organisation, ensuring all departments are aligned with the client-centric approach, as delivered through the Client Journey.
Drive collaboration between teams to streamline processes that directly impact client satisfaction
Client Experience Training
Ensure client facing teams are equipped with the training to deliver an outstanding client experience through the digital and staff assisted client journey.

Requirements:
Matric
Bachelor’s degree in Engineering/ Business /Tech, or related
Proficient in MS office and any CRM software (Salesforce would be highly advantageous)
3 years of experience in Engineering background, process design, product management, or a related role.
Financial Services / SME Funding Industry experience is preferable.
Proven track record of successfully leading and implementing process improvements & projects.
Worked with digital client journeys where clients are sold to, fulfilled, and resold to through a full digital workflow.
Experience in designing financial product online applications, digital workflows or apps