Are you passionate about taking your career to the Financial Services space? Then, do I have the opportunity for you! As a Systems Administrator you guarantee that production and service delivery align with the objectives outlined in Service Level Agreements (SLAs), you will oversee the maintenance and support of the Experience Design Tool (Cemantica) and the Experience Measurement and Orchestration Tool (Qualtrics). This involves ensuring their availability, scalability, and sustainability, all while aligning with the company’s overarching business strategy.

Key Responsibilities
Keep abreast of legislation and other industry changes that impacts on role
Understand and embrace the company vision and values
Ensure that own contribution and participation contributes to the achievement of team goals
Contribute to a culture of transformation by participating in company culture building initiatives, business strategy, and CSI
Stay abreast of developments in field of expertise, ensuring personal and professional growth
Understand and embrace the company vision and values, leading by example
Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team
Build internal relationships by engaging with team members and provide timeous and effective feedback on any operational issues
Ensure client needs are addressed
Assist clients by providing consistent second level support and troubleshooting
Ensure smooth work flow
Identify opportunities to improve or enhance processes, adding value to the company
Identify remedial and/or enhancement actions by providing and analysing MIS information
Monitor the trends of system activity and work with colleagues to agree policies and procedures, for future system enhancements
Ensure compliance to standards
Guide and perform daily operational work requirements within existing policies, processes and procedures
Ensure the stability of Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics) technologies within existing processes, procedures and policies
Ensure problems are solved effectively
Ensure User accounts are configured and managed, inline to Active Directory configuration guidelines in a timely manner
Ensure recurring incidents are managed appropriately to resolution. Ensure that all standards are observed and procedures are documented and carried out in a timely manner
Propose and implement consequent improvements by monitoring and reviewing performance, throughput, availability, and exceptional incidents
Research and understand product roadmaps
Provide input to enhancement by participating in the planning and implementation of upgrades and fixes
Ensure work is completed to plan
Ensure that all standards are observed and procedures are carried out timeously, so that all systems functionality and data is accurate

Non-Negotiables:
Administrative procedures and systems Administrative procedures and systems
Data analysis
Microsoft Office
Business writing skills
Information Technology concepts
Role relevant related technologies of Experience applicable to Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics)
Multiple operating system

Minimum Requirements:
3-5 years IT industry with 2-3 of these years in Experience applicable to Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics)
Matric / Grade 12 / National Senior Certificate
IT Diploma or Degree
Certification or Experience applicable to Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics) or relevant/similar technology

Job Type:
Contract
Workplace Type:
Hybrid
Location:
Johannesburg, South Africa
Experience Level:
Mid-Senior level