As a freelance Network Engineer with extensive experience in Network and VoIP Support, I have honed my skills while working with the Shoprite Group, Africa's largest supermarket retailer. I specialize in providing technical support for network and telephony systems and hold certifications in CCNA and HCIA-Datacom, with ongoing studies in CCNP ENCORE and CLCOR. My expertise includes configuring network devices, monitoring traffic, troubleshooting issues, and collaborating effectively with ISPs. I have successfully completed projects focused on upgrading infrastructure and optimizing performance across various retail locations. With over 7 years in IT support, I excel in maintaining both hardware and software systems. I am committed to delivering exceptional customer satisfaction while continuously expanding my knowledge in the field.