Dynamic and innovative leader with sophisticated Marketing, New Business, Customer Service and business administration skills. MBA with more than 16 years’ experience in the Financial Services and Insurance. Qualified Key Individual with the FSB (Financial Services Board), in the disciplines of Long-term and Short-term insurance. High personal integrity, and able to relate to and create trust in all. Highly articulate, confident and persuasive team-builder; able to motivate and communicate to achieve exceptional business performance. Dependable and reliable in supporting and enabling team effort to produce genuine long-term sustainable development. *Award winner “Manager of the Year 2017” at Rand Mutual Assurance*. Head of Card Fraud Solutions at Absa, leading the following Card Fraud teams; Detection and Prevention, Application Fraud, Service Fulfillment and Case Resolution. I currently occupy the role of General Manger: Customer Services at Innovation Group, an Automotive BPO where I am responsible for the strategic planning, design and implementation of the customer services vision for the group.