I am a highly skilled and results-driven professional with over 12 years of experience in customer service, procurement, logistics, operations management, and administrative support. With a strong background in order management, supplier relations, and process optimization, I offer freelance services to businesses looking for efficient and reliable support in operations and administration. Services I Offer: ✅ Customer Service & Client Relations - Managing customer inquiries, complaints, and service requests - Handling order processing, confirmations, and tracking updates - Resolving customer issues and ensuring service excellence ✅ Procurement & Supplier Management - Sourcing and negotiating with suppliers for cost-effective solutions - Processing and tracking purchase orders and supplier invoices - Managing supplier relationships and evaluating performance ✅ Logistics & Order Management - Coordinating deliveries and tracking shipments (local & international) - Handling export documentation and managing customs processes - Ensuring timely fulfilment of client orders and maintaining stock levels ✅ Administrative Support & Data Management - Processing invoices, credit notes, and financial documentation - Managing CRM and ERP systems (Sage 50c Pastel Partner) - Preparing reports, maintaining records, and organizing workflows ✅ Business Operations & Process Optimization - Developing and improving administrative and operational procedures - Coordinating internal and external communication for business efficiency - Providing virtual support for companies needing remote business solutions With a keen eye for detail, strong problem-solving skills, and a passion for optimizing workflows, I help businesses streamline their operations, improve efficiency, and enhance customer satisfaction. 📩 Let’s Work Together! Whether you need administrative support, order processing, procurement assistance, or customer service solutions, I am here to help. Contact me at: 📧 ****@*****.*** 📞 +(***)-***-**** 🌍 http://www.******.***