I am an ambitious and hardworking professional with a robust blend of self-motivation and dynamic team spirit. I excel in environments requiring both individual initiative and collaborative effort. My ability to multitask and delegate effectively ensures optimal outcomes. With over 10 years of experience as an Operational and Sales Manager in an inbound and outbound call centre, telecommunication industry, etc. I possess a strong orientation towards providing outstanding management services. I strive to exceed expectations, enhancing value for both customers and the organization I represent. My flexible approach enables me to adapt to changing priorities while maintaining high standards of professionalism and performance in challenging situations. Professional Areas of Experience: • Sales Management • Operations Management • Team Leadership • Customer Relationship Management (CRM) • Strategic Planning & Quality Assurance • Payroll • Recruitment and HR • Administration Management Technical Areas of Experience: • CRM Software • Call Centre Technology • Data Analysis and Reporting • Digital Communication Tools • IT and Technical Support • Training & Development • AI Training I look forward to your response at your earliest convenience. Sincerely, A. P. Offiaeli Operational/Sales Manager