I am a Financial Crime and Fraud expert with 20+ years experience in the financial services industry specialising in Fraud Risk Management , Credit, Collections & Health Care. I am largely responsible for the development, planning and management of fraud risk policy, strategy , stakeholder partnering through relationship building and operational fraud risk execution in support of business objectives. I am passionate about Fraud Prevention and presently an Industry Board Member for the South African Fraud Prevention Services (SAFPS) including being a Finance and Audit Committee member for SAFPS. I possess robust knowledge in; Leading People - leading large teams of people with emphasis in developing and implementing strategies to maximize employee performance and foster high ethical standards in meeting my organization’s vision, mission and goals. Leading Change - through the demonstration of openness to different ways others do things by employing a continual spirit of learning and either by applying new thought, new technology or even traditional technology and traditional thought processes in a new way. Communicating and Building Coalitions - Influencing and negotiating, strong written and verbal communication skills and building partnerships. Exercising Business Judgment - resulting in efficient and effective decision making. Results driven - Being accountable, agile and continuously improving on processes. Possessing the ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies. Customer Centricity - I am passionate in serving our clients consistently with delightful service therefore always place our clients first and at the center in all we do. I possess the ability and experience in defining target engagement models. This is demonstrated through customer journey mapping , data driven behavioral patterns, client surveys among other things. Formulation of engagement strategies & practices to drive customer loyalty , retention and growth in both customer and revenue growth. Leading and implementing large scale projects and I have a track record in working cross-functionally across multiple business areas.