I completed my senior matric certificate in December 1997. • I obtained a certificate of ASTEA Dispatch Console ▪ I have almost 4 years’ experience working Incident Management Consultant • Included entering data on the desired system. • I am currently employed as an Incident Management Agent for Bytes Management Services. • I am an adaptable, innovative and a hardworking person, and therefore see any position as a challenge and opportunity to develop to my fullest potential. • I ask for the opportunity to be interviewed for the job.