I have gained a wealth of knowledge and skills in the Service Delivery Management and as an Operational Manager in a call center environment in Telecommunications. I have full knowledge of Microsoft Office word/Excel and am ITIL compliant. I have a very Strong background in Client Services dealing with all aspects of Service Management, managing SLA’s, client expectations, escalations, and relationship building. Service excellence plays a big role in my day to day dealings with customers and relationship building is of the utmost importance. I have Strong Communication and Interpersonal Skills. I have the ability to negotiate, and have strong reasoning and Cross functional team work skills and Strong organizing skills where visionary thinking and Initiative plays a very important role in my day to day dealings with my work ethics. I believe in empowering and motivating staff therefore developing and enabling them. Communication of information is important for purpose building. I have great determination and will preserver to see any projects given to me to attend to, through to the end. Conceptual ability and problem solving Skills. I am Assertive, tenacious and Diligent. I am also very adaptable and willing to learn in any new environment.