To Whom it may concern I would like to take this oppertunity to share some of my skills I have aquired over the years. Working in a contact center environment you are required to wear many different hats to ensure the day to day is as smooth as possible. A few areas of expertise I hold are as follows: Recruitment Project management Performance management and Disciplinary Reporting Training and Development Quality assurance Key account management Budget coordinating And more recently Financial Planning The largest combined team I've managed was 250 strong in an EMS environment. I trust the above will suit the role you need to fill. Kind regards Barrymore Oliphant