I am an experienced administrative professional with a strong background in customer service, operations management, and finance. I currently serve as the Operations and Administrative Manager at Villadise Tours & Safaris, where I handle a wide range of responsibilities, from scheduling and coordinating logistics to managing financial records and ensuring smooth day-to-day operations. My role has sharpened my organizational skills and taught me the importance of providing exceptional service to clients while maintaining operational efficiency. Prior to this, I worked as a Customer Care Representative at Terra Nova Investments, where I developed my communication and problem-solving skills by addressing customer inquiries and resolving issues. My ability to handle high-pressure situations with professionalism was crucial in ensuring customer satisfaction. Earlier in my career, I worked as a Front Office Assistant at Nyadwera Electricals, where I was responsible for balancing administrative duties with customer service, further enhancing my multitasking abilities. In addition to my professional experience, I hold a Certified Public Accountant (CPA) qualification, which has provided me with a solid foundation in financial management, taxation, and cost accounting. I am also proficient in various administrative tools, including Microsoft Office and CRM systems. Overall, I am a resourceful, detail-oriented individual who enjoys working as part of a team to deliver high-quality results.