I usually do: •First line Level 1 and 2 end user support •Implementing business solutions on Microsoft platforms •Assisting in researching and implementing new technologies •Performing on-site and remote software/hardware support •Hardware upgrades and troubleshooting. •Configuring Laptops for new hires and existing staff. •Configuring access to network resources, e.g. shares, printers, internet, and email •General audio and video troubleshooting. I am dedicated, reliable and hard working. I try my very best to excel in whatever task I set my mind to.