my last position was as a job placement officer for a NPO. I was the direct liason between the organisation I represented and the various call centres I was in contact with, and I was responsible for all agents placed at these call centres. I have first hand experience in dealing with dispute resolution, training and recruitment as well as induction. I have a completed N4 in Human Resource Management, although I have done N5 and N6 - my qualification is not yet complete.