My career in the financial industry has provided me with a robust understanding of the Financial Intelligence Centre Act (FICA) and its critical role in client identification and verification processes. Having worked as a FICA Administrator, I have hands-on experience in conducting thorough client identification and verification in compliance with regulatory standards. This experience, combined with my Diploma in Business Management and my Higher Certificate in Financial Services Advice, equips me with the knowledge and expertise necessary to excel in this role. I have consistently demonstrated my ability to meet and exceed service level agreements (SLAs) by ensuring accuracy and attention to detail in all aspects of client verification. My strong communication skills, developed through various roles including client services and English teaching, enable me to handle business queries efficiently and effectively, ensuring that all stakeholders receive accurate and timely responses. In addition to my technical skills, I am highly proficient in monitoring compliance, managing central mailboxes, and assisting in the resolution of audit findings. My ability to analyze processes and suggest improvements has been a key asset in my previous roles, where I have successfully contributed to enhancing team efficiency and maintaining high standards of compliance.