I was employed by ABSA in July 98 as a Field Support Engineer for desktop and network support. I supported several Main corporate buildings, retail branches and different environments within Absa in the PTA and JHB area. The Absa IT department was sourced out under a new Company called AST that later changed to Gijima. After several years of employment with Gijima, my Job title changed and was promoted to Senior Support Engineer while still and supporting Absa. All software I did not know, I made sure I learned fast on site. And was able to support most of them. End of 2011 Absa approached me with a new Salary and package and asked me to work for their specialized Back Office Support team. I was employed back in to Absa as a Senior Technical specialist. My duties were to resolve network related problems for buildings and branches country wide that’s off line. Support all Absa software problems and remote installations on workstations, servers and laptops in SA, India and other neighbouring countries of South Africa. I had to do all this support Remotely over the network. Spend my last 2 years with Absa assisting the helpdesk logging and closing calls while handling all the High and Urgent priority calls as well. My duties included the following: • Installing, Upgrading, Repairing and troubleshooting of all Absa software and hardware on printers, workstation, laptops, 3G and other Absa devices. • Add - create and move users and computers on Active Directory. • Support on Office365 and Exchange mail from the workstation side. • Support and troubleshooting of Absa’s internal Network from devices to switch. • Driving out to sites resolving hardware and software problems. Logging and resolving calls on the helpdesk side. • Doing remote support and resolving Absa network and desktop related problems for buildings and branches country wide that’s off line. • Trouble shooting and resolving all Absa software and operating systems problems on servers, desktops and laptops remotely in South Africa, India and other neighbouring countries of South Africa Summary Forward-thinking Software and hardware support technician with more the 22 years of experience. With the ability to troubleshoot problems and learn new software and applications on the go. What I do not know, I am eager to learn. Self-motivated and always take ownership of unresolved problems. Able to operate independently and Work well with teams and colleagues. Communicate well with other staff members and clients. Skills and Experience Installing, upgrading and troubleshooting of Windows XP, Windows 7, Windows 8, Windows 10 operating systems. Experience in troubleshooting, installing and working on a variety of different applications and software like Microsoft Office 97 to Microsoft Office 2019. Supporting Email on exchanged and Office 365. Adding, moving and removing user accounts and workstation on Active Directory. Installing and troubleshooting Internet Explorer, Google chrome, Firefox, Brave, Microsoft Teams, SAP, Memo for windows, Memo for windows open client, IBM Personal Communication, Contend Manager, Remedy, Service first, Service Now, Customer view, Wright Fax, Encompass, Tivoli, Lotus Notes and a lot of other applications. Learned to support Roaming Profiles. Repairing, installing and support different types of hardware like Desktops, Laptops, servers, printers, routers, 3G and 4G devices.