An astute hands-on manager with successful learning & talent management, client care, call centre, business management, start-up and SME development experience; achieving high customer satisfaction levels, increased market share, and cost reductions. Progressive leadership experiences; recognized for surpassing service and financial objectives via amalgamation of world class service delivery and lean operations. Expert at directing high-potential staff and departments demonstrating excellence critical to operational success. Proven background in strategizing successful innovative marketing and recruitment/training plans. Business-savvy leader with a history of generating significant growth in revenue and increment in operational efficiency. Innovative professional with recent hands-on experience in set-up, configuration, development, e-commerce integrations, and payment gateways.