An accomplished Senior Group Manager for Operations, Quality and Business Transformation, adept at providing guidance, leadership, and support in the quality of services and operations. Obtained a proven track record through ensuring that all activities conform to applicable state, local and international regulations, as well as follow company standards and requirements. I ensure adherence to the goals, objectives and mission of the company. With excellent communication, networking and well-developed interpersonal skills, I integrate well within a team and have the ability to form trusted relationships with subordinates, clients as well as superiors. Whilst focusing on the job, I can keep my eye on the horizon, growing and adapting organically to the environment that I am placed in. My leadership style is based on mutual respect, honest communication and trust, whilst keeping an eye on the bottom line. I maintain a strong work ethic and governance and have a healthy competitive attitude and thrive under pressure. Positions Held: • Senior Group Manager Quality and Transformation (February 2008 – Current) • Group Manager: Operations/ Customer Service (September 2004 – January 2008) • Team Manager (2003 – 2004) Accomplishments: • Delivered Overall high impact improvement Projects, Customer experience improvement and profitability improvement projects with a Quality Net Saving of - 500,000 USD. • Mentored more than 7 Six Sigma Yellow belt projects 15 Kaizen’s transformation projects. • Six Sigma Black belt certified WNS Global Services. • Assisted 10 clients to upgrade their ISO9001:2008 quality management system to ISO9001:2015. • Successfully performed as a consultant the design and implementation of ISO 9001 2008 and ISO 9001:2015 quality management program for a total of 17 clients. • Successfully implemented ISO 9001:2008 (QMS) certification for 7 locations. • Delivered 8 leadership skills enhancement training modules. Qualifications: • National Senior Certificate • Post Graduate National Management • Management Practice Diploma • ISO 9001:2008 • Lean Six Sigma Black Belt • ISO 9001:2015