I have over four years of experience as a customer service consultant in the telecommunications industry. I've worked with both CellC as a client retention consultant and MTN Call Center as a customer service consultant. My adept communication skills allow me to effectively engage with individuals at all levels, facilitating the development of strong relationships with all parties involved. Furthermore, I possess excellent computer skills, including proficiency in data capture, the MS Office suite, email management, internet navigation, and familiarity with systems such as Clarify, Rockwell, Telnet, and others.