• 32 years of hospitality experience • 30 years at management level • Experience in various industries, including: Hotels, Inns, Restaurants (FoH & BoH), Festivals, Film, Casino, HR, Financial, Retail, Medical • Preparation, design and presentation of Front of House Training for staff in restaurants • Excellent command of the English language - both written and spoken • Computer skills: Word, Excel, Email, VIP, Pastel • Systems: Various booking, reporting, inventory and other systems • Excellent at teaching adults • Passionate about upskilling staff • Motivating, coaching and training staff within guest services • I love people and I have a great way with people, teams, staff, clients, etc. • I am committed to excellence, customer service, self and business improvement and efficiency • Am level-headed, quick thinking and an excellent multi-tasker • Able to cope with the stressful competing demands of very busy businesses • A strong leader, self-motivator and team builder • Setting goals, holding team members accountable, providing feedback, rewards and recognition • With a high level of integrity, I take ownership of personal and team actions • I communicate effectively, promote collaboration, nurture a professional work environment and adhere to standard operating procedures • Honesty, reliability, flexibility and dedication in everything that I do