I am an experienced IT professional with a passion for operational services, including system maintenance, user support, troubleshooting, optimising processes, automating mundane tasks, and maintaining the technical documentation necessary for efficiency. My rather adventurous journey has equipped me with analytical thinking skills, a deep understanding of systems, and a wide technical and operational proficiency tying it all together. Over the years, I've built a proven track record in system administration and automation within disparate industries. I take pride in my ability to improve billing integrity in large organisations and streamline operations while building supporting systems under the constraint of an SME budget. My efforts have been validated through successful system and process audits by multinational clients, highlighting my commitment to quality and compliance. One of my core strengths lies in my ability to quickly master new environments and technologies. This adaptability has allowed me to drive significant improvements in various projects, whether it is a QA tool improving the accuracy of translated text, a translation memory management system enhancing consistency and reliability across language projects, or establishing a repository for institutional knowledge, ensuring that valuable insights, hard-earned knowledge, and best practices are accessible to the entire team. These achievements are a testament to my ability to blend technical proficiency with strategic thinking, always aiming to enhance performance and deliver tangible results.