With over 10 years of Employee Benefits Administration experience I have accumulated a wealth of client centered service excellence. With a particular focus on section 37c of the Pension Funds legislation. Relationship building and maintenance being the core of successfully completing every task with excellence. In my previous roles I have been responsible for the complete process of the death investigation, from meeting with the deceased family members and or provident fund nominees up to completing the trustee resolution document to be presented to the trustees of the fund. Until the payment of the death benefit and trust funds set up if required. In my current role as a Senior Administrator in the risk department, I have been able to put processes in place for a more efficient way of ensuring the administration of the funeral fund is streamlined. Therefore eliminating data errors and resulting to a much quicker turn around time when processing monthly pre-billings and also funeral claim payments. These changes have restored faith in the company resulting in acknowledgement of awesome service from our clients. After spending over 10 years as a Benefits Administrator, I am looking at using my expertise doing freelance work.