I am a certified Project Management Professional. I am passionate about cohesive customer experiences and understanding customer journeys in order to meet and exceed customer expectations while retaining and growing a loyal customer base. As a customer of various services and products I want to have a meaningful and good experience when I interact with a provider. Therefore I want to help businesses to streamline their operations into seamless, pleasant experiences that will have their customers coming back again and again and recommending their services or products to others. I have a medical background and my experience has been mostly in the Financial services industry but I would like to explore other industries.