• Results-driven Client Services Manager with significant experience in creating, retaining and growing a Client base within contact centre organisations. • Proactive problem-solver and decision maker with diverse experience in customer service, Quality Assurance and all aspects of client management. • Ability to identify gaps within a company through Quality Assurance auditing and recommend solutions to workflow, system and processes. • Adaptable manager who has directed and managed small and large departments of professionals. • Analytical with great attention to detail and the ability to understand how daily operations shape results and goals. • Computer-literate with excellent speed to competency in learning new systems and processes.