High-energy General Manager focused on promoting customer satisfaction through exceptional service. Courteous and professional with great people skills. Proficient and talented at improving team performance through innovative management techniques. I have over two decades worth of experience in hospitality management with ]detailed operational and financial management skills. I am also adept to introducing effective improvements for increased efficiency in customer service and I am skilled in training new and experienced lodge staff. My background in the area of business and hospitality has provided me with excellent communication skills for succeeding in this field. I can easily arrange contracts with every service provider and vendor and manage all the activities for making sure that proper and complete work is done every time. In my most previous position as Head of Security at Shambala Game Reserve, I supported the General Manager in leading the lodge and reserve teams which comprised of 100+ employees. Mirroring your requirements, I have extensive experience in: • Managing daily operations of the lodge, its facilities, infrastructure, services and functions • Providing a welcoming lodge environment for our customers with high standards of service, meals and housekeeping which meet the company’s expectations • Managing all staff reporting to the position to effectively assist, train, develop, motivate and monitor their activities • Maintaining a safe, harmonious, enjoyable work place environment for staff • To lead by example in a positive and enthusiastic manner • Conducting regular anti-poaching patrols • Managing the security of wildlife by monitoring and maintaining gates, fences and other items • Maintaining a clean and organized workshop with an accounted inventory of all tools • Maintaining all company equipment in line with their service manuals • Vermin and predator control I have a strong reputation of outstanding customer service, excellent communication skills, the ability to create a harmonious environment, and for directly contributing the lodge's very high employee retention rate. I have loved every minute of my time at Shambala Private Game Reserve, but unfortunately my contract closed due the global pandemic and I am now seeking another stimulating opportunity in the industry. Please find attached my CV for your consideration. Thank you very much for your time. I'm looking forward to hearing from you regarding the next steps.