I have spent the last 7 years providing excellent Desktop support and conducting routine maintenance support at Polmed. In my role as an IT Desktop Support Technician, I was required to maintain accurate, comprehensive reports of all IT-related systems including desktops and laptops and IT hardware, installing, configuring and maintaining PCs, identifying and resolving hardware and software problems and providing on-site and off-site end-user support. In my 7 years at Polmed, I was able to build on my innate skills to perform my duties effectively. I am a resourceful individual with excellent problem-solving skills. My interpersonal skills enabled me to build positive working relationships with the team I worked with and internal and external clients. Successfully resolved more than 350 troubleshooting tickets in a timely manner Solved a variety of intricate technical, network and printer issues.