COVER LETTER: I am an I.T. Support and Network Technician with over 15 years of experience in I.T. service delivery. I have specialized in Microsoft based environments with skills and experience ranging from help-desk support, software implementation to network infrastructure setup and support. In my most recent role as Senior I.T. Technician at the head office of the Foundation for Professional Development (FPD), I was responsible for the management of the I.T. Infrastructure and I.T. Procurement. I oversaw the countrywide maintenance and deployment of servers, services and network equipment throughout the organization. I supervised the staff and processes in the procurement of I.T. Assets together with the storing and dispatch of equipment. In addition, I supervised the operations of the Support Desk, managing staff, suppliers and processes and acting as 3rd level support to the I.T. Help-desk. As Senior I.T. Technician I worked with Senior Management in the creation of SLA’s and SOP’s for both FPD and their external Clients and associated projects. I have project managed and assisted in the creation of both external sites for FPD clients and FPD satellite offices. I was involved in the creation of FPD clinics along with their countrywide mobile units. In addition, I mentored and trained Junior I.T. staff and interns on the systems used by FPD. During my time with FPD I’ve manage the I.T. requirements for 14 conferences and events. I am self-motivated, organized, and people-oriented. I have excellent communication skills, vast technical knowledge and practical application of this knowledge. I am quick to pick up new skills and have lots of ideas and enthusiasm. I work well on my own, however I prefer to develop and work as a well-structured and balanced team as this presents the opportunity to learn from others. I pride myself in my ability to utilize and adapt my skills and knowledge to resolve problems and improve on existing environments. I am looking to join an innovative team in which my experience and expertise will make a positive contribution to the work environment. I am able to take on the responsibility of a position immediately and have the enthusiasm and determination to ensure that I make a success of it.