Boasting over 15 years of customer service excellence within the Telecommunications industry, I have recently expanded my skill set into the dynamic realm of Fintech, with a focus on Point of Sale and Lending. A pivotal accomplishment in my career has been consistently meeting and exceeding set Service Level Agreements (SLAs) for our contact center while serving in an acting specialist capacity. This achievement not only underscores my dedication but also serves as a tangible demonstration of my potential to deliver exceptional results.