I am a highly motivated and progress-focused Customer Care Agent/ Team leader with a long-standing background in this industry. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to most company. Throughout my career, I have perfected my communication and decision-making abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. I contributed to communication, decision-making, and Customer Service, team efforts and business improvements in my previous role. I am progressive-minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong problem-solving talents. I enjoy collective brainstorming sessions in which I coordinate activities to achieve a common goal.