I was an Admin/Costing/Bookings Clerk, duties were as follows: • Handled VAT questionnaires/Monthly Natis Check and request. • Data caption/Updating Floorplan invoices and submitting recons for dates due for payment. • Operating switchboard/Receptionist. • Filing admin. • Debtors/Updating Credit limits. • Creditors. • Cashier/Assisting customers/Receiting. • Recording of receipts. • Responsible for scheduling service and repair workshop appointments (workshop planning, collect-and-deliver service); accepting orders. • Processing of invoices and receipts. • Handling of customer invoicing process. • Talking to customers on the phone re scheduling of required services and or postponements. • Ensure maximum hours are loaded for the workshop per day. • Banking of money. • Scanning of Demo vehicles/demo stock take via autobid scanner. • Ensure that all receipts tally up correctly for banking. • Prepare job cards timeously and correctly and ensure customer data is updated and correct on operating systems. • Use enews operating system to update customer details, check for campaigns and TPI’s. • Ensure that parts orders are captured on automate operating system. • Assist Stock Controller. • Invoice vehicle according to OTP including sundries after verifying that figures are correct. • Ensure that relevant documentation is on file (OTP, any trade-in documentation, cost sheets, Client’s ID, change of ownership signed). • Runner. • Service Department Bookings Clerk. • Costing/Invoicing. • Service Bookings. • Resetting Oil systems pro. • Processing fuel orders and receipts. • Receiving, greeting and assisting visitors/customers. • Answering phone line within 3 rings. • Identifying customer requests, in particular the extent of work required, scheduling, customer mobility, additional work with the aim of professionally scheduling appointments and creating the basis for optimum order processing. • Invoice capturing, payment allocations, • Process incoming purchase order requests. • Reconciliations to creditors’ statements. • Preparation of creditors for payment, timeously. • Make sure that orders are kept up to date. • Validation of sign off on orders prior to payments. • Make sure the order is for correct cost centre. • Enquiring about the reason for the customer’s visit with the aim of identifying the specific need and providing suitable assistance. Asking for the following information: personal data, availability, current vehicle, current concern, desired service or complaint. • Ensure customer service (newspapers, music, videos, coffee, etc.) in clean and neat service reception area. • Observing operations relevant to the customer with the aim of better handling customer requests without compromising reliability and deadlines. Keeping filling up to date, Send debtors invoices timeously. • The booking clerk has the necessary role of conveying information that promotes communication and information between customers,the service area and the sales area. This requires accuracy. I look forward to hearing from you.