As a dedicated and detail-oriented professional, I bring a strong commitment to excellence and a fervent desire to enhance my abilities while making a significant impact within a vibrant team. My career commenced with an NQF Level certificate in web development, which propelled me into the customer service sector at Aramex. There, I acquired a deep understanding of the intricacies of customer interactions and the importance of exceptional service delivery. My journey continued at Wunderman, where I was privileged to contribute to prestigious international projects for renowned brands such as Nestle (across Purina, Health Sciences, and Pet School), Johnson Outdoors, BAT (British American Tobacco), and MTN. This exposure allowed me to refine my skills in website development and master various content management systems, including Drupal, Umbraco, WordPress, and Optimizely. My growing fascination with digital product excellence inspired a shift towards quality assurance. In my current role as a Quality Assurance Analyst at Bluegrass, I have played a pivotal role in ensuring the impeccable quality of software products for esteemed clients like Kenya Airways, Mancosa, Milpark, and Aussie Beef. My commitment to thorough testing and quality delivery is unwavering. I approach my work with integrity and a sense of urgency, continually striving to provide outstanding user experiences and contribute to the success of the business. Dedicated QA Analyst with a robust background in web development and customer service, eager to bring a strong track record of delivering high-quality digital solutions to your dynamic team. Skilled in CMS, with proven success in enhancing user experiences and driving excellence in software projects.