I have over 15 years of work experience in multiple roles. About your requirements in the job description, I have: Agile Project Management certification Currently part of a global team, supporting multiple stakeholders in a consulting capacity 5 years of management experience, as my previous role as Operations Director for a digital learning startup Optimizing business process by utilizing mapping tools to enable to drive the organizations’ strategy Understanding of the banking and call center environment. Please visit my LinkedIn profile. http://www.******.***